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Please use a soft ruler around your dog’s neck, to measure the surrounding of it. Please don’t make it too tight. Better leave a space that can put 2 fingers. So your puppy may feel more comfortable.
For each size, the max digits of the name is limited.
XS：20-26cm (no more than 5 letter, like LUCY, BELLA)
S：27-33cm (no more than 5 letter, like LUCY, BELLA)
M：30-39cm (no more than 8 letter, like CHARLIE)
L：36-46cm (no more than 8 letter, like CHARLIE)
Items will be shipped within 2-3 business days once full payment is settled. If you cannot get your items in time, please contact us first, then we will check and solve it for you soon. We will reply your mail within 24 hours normally. Sometimes have a little delay due to the weekend or holiday. If you cannot get your Email after 48 hours, please check your spam or contact us with other mail address.
Different shipping methods take different days to delivery the item. When you place the order you can choose the best way for you.
For any question, please feel free to leave message.
Thank you very much for choosing our store, we provide 7 days return service:
1. For any reason, you’re not satisfied with your purchase, please contact us immediately. We accept returns or exchanges within 7 days of receiving, keep the product in original condition and undertake shipping cost by yourself, we will process your return request after receiving the returned product.
2. If you receive defective products, please contact us immediately in order for replacement or repairing. If a replacement is not available, then a full refund will be issued with the original payment method.
3. For more information, please contact our customer service team.
Your support and trust is the greatest impetus for us:
1. If you are satisfied with our items and service, please kindly take a minute to leave a positive feedback with 5 stars, we will gladly do the same for you.
2. Please do not hesitate to contact us to get a better solution before you leave a neutral or negative feedback, we will try our best to provide you a best service.